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For U.S. customers:

Import duties or taxes may apply at delivery. We do our best to minimize these costs, but they are set by U.S. Customs and are the buyer's responsibility unless otherwise noted.

For all customers (U.S. and Canada):

Shipping rates shown at checkout are estimates. In some cases, the final shipping cost may need to be adjusted based on order size, weight, or delivery location.

If any changes apply to your order, someone from the Backtrack team will contact you directly before processing.

Questions? Reach out—we're happy to help before you place your order.

I acknowledge and agree that approved website returns are subject to a 3.5% deduction to offset non-refundable payment processing fees. This deduction does not apply to defective items, items damaged in transit, or items shipped in error.

Refunds

If a return is approved, we will notify you by email once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

For website purchases, approved returns are subject to a 3.5% deduction to offset non-refundable payment processing fees incurred at the time of the original transaction. This deduction will be applied to the total refund amount.

This 3.5% deduction does not apply to items that are defective, damaged in transit, or shipped in error by Backtrack Railway Services Ltd.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at website@backtrack.com.

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Backtrack Metal Storage Box

Switch Roller Adjustment Feeler Gauges

Backtrack Cutting Chaps

Folding Flag Stand with Spike

Guard Check/Point Wear Extension

LED Inspection Mirror

Simplex Mechanical Rail Puller

Steel Alignment Wedge

3 Piece Metal Mold Frame

Slag Pot

Tie Lifting Bar

Multi-Position Precision Torch Stand

ROGRIND 13.45 SKS Profile Grinder

Handle Press

Hose set to Hose Reel Swivel Adapter

ROGRIND 13.45 SKS Profile Grinder

ROMEAS Elevation Gauges

ROCARRY 42.25 Rail Threader

ROHEAT Rail Heater - 66.01

STIHL Moto Mix

ROMEAS RCAD Digital Track Gauge

REA 60 Plus, Battery Pressure Washer

KOA 20 Battery Compressor Set

RCA 20 Battery Pressure Washer Set

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Almost There... Just a Quick Word on Shipping, Duties, and Tariffs

Refund Update

For U.S. customers:

For all customers (U.S. and Canada):

Refunds