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For U.S. customers:

Import duties or taxes may apply at delivery. We do our best to minimize these costs, but they are set by U.S. Customs and are the buyer's responsibility unless otherwise noted.

For all customers (U.S. and Canada):

Shipping rates shown at checkout are estimates. In some cases, the final shipping cost may need to be adjusted based on order size, weight, or delivery location.

If any changes apply to your order, someone from the Backtrack team will contact you directly before processing.

Questions? Reach out—we're happy to help before you place your order.

I acknowledge and agree that approved website returns are subject to a 3.5% deduction to offset non-refundable payment processing fees. This deduction does not apply to defective items, items damaged in transit, or items shipped in error.

Refunds

If a return is approved, we will notify you by email once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

For website purchases, approved returns are subject to a 3.5% deduction to offset non-refundable payment processing fees incurred at the time of the original transaction. This deduction will be applied to the total refund amount.

This 3.5% deduction does not apply to items that are defective, damaged in transit, or shipped in error by Backtrack Railway Services Ltd.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at website@backtrack.com.

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Replacement Spark Stop Spikes

Spark Stop Stand

36" Straight Edge

Replacement Heavy Duty Pandrol Puller Hook

Pandrol Clip Puller

Heavy Duty Pandrol Clip Puller

Husqvarna Vice Arm Knob Mod

10mph Portable Bi-Directional Derail

MP12 Height Adjustment Axle

Propane Hose (50', 3/8"ID)

Short Bonding Drill Bit (3/8", carbide)

RD12 Bonding Bit Chuck

Dye Penetrant Inspection Kit

Replacement Pandrol Puller Hook

Waterax Poly Backpack Sprayer

Geismar MP-12 Engine Repair Bracket

Rail Alignment Tool

Grinding Stone Conversion Kit for Backtrack Web Grinder

Aluminum Tool and Supply Cart

CP Point Wear Straight Edge

Switch Broom w/Chisel

Stanley ID07 Assist Handle

Fire Keg with Electric Pump

Aerator Nozzle for Waterax Backpack Sprayer

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Almost There... Just a Quick Word on Shipping, Duties, and Tariffs

Refund Update

For U.S. customers:

For all customers (U.S. and Canada):

Refunds